Shipping, Returns, and Exchanges
- SHIPPING COST: Real-time shipping quotes are provided at checkout for UPS, USPS, or FedEx service and only actual shipping prices quoted are charged. If you choose free shipping for orders $75 or more, your package will be shipped via the ground shipping method of our choice.
- SAME-DAY SHIPPING: Cut-off for same-day shipping is approximately 11 am central time.
SHIPPING ADDRESS ACCURACY: Once packages are in possession of the shipping carrier, Catbird Baby Inc. is no longer responsible for the package. Catbird Baby Inc. is not responsible for packages that are misdirected or not delivered due to typographical errors in the shipping address entered during checkout.
EXCHANGE YOUR ITEM: If decide that you would like to exchange your purchase for a different color, or different item, please contact us via email at firstname.lastname@example.org and write "Request for Exchange" in the subject line of your email.
RETURN YOUR ITEM: If you decide that our carrier is not the right one for you, we gladly accept returns within 30 days of your original order date. Of course, we want everyone to love their carrier, so if we can offer troubleshooting help before you make a decision to return your carrier, we are happy to do so. If you still wish to return your purchase, please fill out the Return Authorization Request Form.
CONDITION OF RETURNED ITEMS: Returned items must be unwashed and in new condition, returned with all retail packaging and paperwork in order to receive a refund. This means that you must return the item in it's retail packaging, with the registration card and instruction booklet, and ship it in another protective container or envelope; do not mark or place shipping labels on the retail packaging. Returns not satisfying these conditions may be accepted, at our discretion, minus a 25% restocking fee. When a return is arranged and the item is received by us (postmarked by 30 days after the original order) and verified to be in this condition, the purchase price minus shipping ($8.75 standard for domestic free shipping) will be refunded via the original payment method within 3-5 business days.